Terms & Conditions
1. General information
This website DolceFlo.it is operated by Filomena Tavano, with its operational base in Montesilvano (Italy).
By using this website, you agree to these Terms and Conditions.
2. Scope of services
DolceFlo.it offers the sale of handmade decorated cookies created using royal icing techniques, as well as decorating courses delivered both in person and online.
3. Handmade products
Decorated cookies are handmade artisanal products. Small variations between items are considered a natural characteristic of the handmade process and not defects.
4. Orders and customization
Customized cookie orders are made upon customer request. Once production has been confirmed, cancellations are not possible unless otherwise agreed with the seller.
5. Shipping
DolceFlo ships within Italy and internationally. Delivery times may vary depending on the destination and are not guaranteed, as they may depend on couriers and customs procedures.
Any customs duties or import taxes are the responsibility of the customer.
6. Courses and training
Online and in-person courses are described on the website and can be purchased directly online. After payment, scheduling details such as dates and times of lessons will be arranged.
7. Payments
Payments must be made according to the methods indicated on the website at the time of order or course booking.
8. Intellectual property
All content on DolceFlo.it (texts, images, product photos, videos, and educational materials) is the property of Filomena Tavano and may not be copied or used without authorization.
9. Limitation of liability
DolceFlo is not responsible for any delays or service disruptions caused by third parties, including couriers or payment platforms.
10. Changes
Filomena Tavano reserves the right to modify these Terms and Conditions at any time. Changes will take effect from the date they are published on the website.
11. Contact
For any inquiries, you can contact DolceFlo using the details provided in the Contact section of the website.
